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CHANGES TO ORDERING PRESCITIONS BY EMAIL

PLEASE CLICK ON PRESCRIPTIONS SECTION ABOVE TO SEE HOW TO GO ABOUT ORDERING ONLINE AND OTHER METHODS.

CHANGE TO PROCEDURE FOR BOOKING ROUTINE APPOINTMENTS

From 1st December 2018 Appointments may be booked as follows:-

  • On-line from 6.00pm
  • By telephone from 9.00am

It will no longer be possible to book appointments in person at reception desk, this will end the unacceptable practice of having to queue outside in order to make an appointment.

Forms to register for online booking are available at reception.

Planned Extension to Quayside Medical Practice

Work will be ongoing from February 2018 - January 2019

During this time access to the car park maybe curtailed and you may need to allow extra time to find a suitable parking space.

The partners apologise for any inconvenience but the situation cannot be avoided while construction work is being carried out.

NEW ARRANGEMENTS FOR CAR PARK

WE REGRET THAT WE HAVE HAD TO SECURE THE SERVICES OF A CAR PARK MANAGEMENT COMPANY FOR OUR CAR PARK.

A CAMERA IS NOW INSTALLED TO RECORD THE NUMBER PLATE OF ALL VEHICLES ENTERING THE CAR PARK.

ANYONE WITH LEGITAMITE BUSINESS IN THE SURGERY MUST ENTER THEIR CAR REGISTRATION NUMBER ON 1 OF 2 IPADS LOCATED IN RECPTION AREA TO RECEIVE A PARKING PERMIT, ALSO IF SOMEONE IS WAITING FOR YOU IN THE CAR PARK THEIR REGISTRATION NUMBER MUST BE ENTERED ON 1 OF THE IPADS.

CAR NUMBER PLATES THAT ARE NOT VALIDATED WILL RECEIVE A PARKING FINE.

Repeat Prescriptions

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IMPORTANT NOTICE

From 6pm on Friday 5th October 2018 you will no longer be able to order your repeat prescription by email.

You must register for our new on-line service.

Please download  a registration form, return it to the surgery and we will send you a code to set up your unique registration.

Registration Form - Online Services

Patients on long-term medication can order repeat prescriptions in a number of ways:

    

  • In person - by calling at the surgery and leaving your repeat slip with the required items clearly marked.
  • On-line - Complete a form to register for this service.
  • By post  - send it to Quayside Medical Practice, 82-84 Strand Road, BT48 7NN remembering to enclose a stamped addressed envelope if you want us to post it back to you.
  • By fax  -  to 02871 373729.
  • Via your chemist - please allow a further 24 hours.

Please note we do not accept telephone requests for normal repeat prescriptions.

Acute Prescriptions

Requests for acute prescriptions may be telephoned between 10:00 - 12:00 and 14:00 - 16:00 each weekday. Prescriptions ordered before 11:00 will be ready at 14:00 and those ordered after this will be ready at 17:30.

When you request an acute prescription the doctor may ask you to make an appointment rather than issue a prescription.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

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Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account. Patients ordering via a chemist should allow a further 24 hours.

 
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